FAQs
Confirmation
Q: Will I receive a confirmation when I pay my bill online?
A: Yes. A confirmation number and message will appear on the screen as soon as you make your online payment.
FAQS - December 13, 2005
Automatic Payment
Q: How do I automatically pay my bill each month?
A: Visit ntc-com.com and click on "Pay my bill". Log in using your username or account number and password. Click on "View/Pay Bill" then click "Pa…
FAQS - December 13, 2005
Cancelling Payment
Q: Can I cancel the automatic payment option?
A: Yes. Call a customer care representative at 1-888-201-8420.
FAQS - December 13, 2005
Receiving of Paper Bill
Q: Will I still receive a bill in the mail if I choose automatic payment?
A: Yes.
FAQS - December 13, 2005
Billing Reversal
Q: If I want to go back to having my bill sent in the mail, what should I do?
A: Call a customer care representative at 1-888-201-8420.
FAQS - December 13, 2005
Partial Payment
Q: Can I make a partial payment?
A: No. All bills must be paid in full.
FAQS - December 13, 2005
Site Security
Q: Is the Self Care web site secure?
A: Yes. SelfCare has 128-bit encryption - the highest standard for protecting financial information on the Internet.
FAQS - December 13, 2005
Payment Posting
Q: How long does it take for my payment to post to my account?
A: Your payment will be posted within approximately 5 minutes.
FAQS - December 13, 2005
Final Balance
Q: I disconnected my account. Can I go online to pay the final balance?
A: Please call customer care at 1-888-201-8420 to satisfy the balance on your account.
FAQS - December 13, 2005
Ordering Service
Q: How do I order service?
A: Call NTC Customer Service at 1-888-201-8420, option 2.
FAQS - August 30, 2005
|
